Política de envío

📦 Shipping Policy

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During holidays or special shop events, processing times may be slightly longer — thank you for your patience and understanding.

Shipping Time

* Domestic (U.S.) Orders: Typically arrive within 3–7 business days after shipping.

* International Orders: Delivery times vary depending on the destination, usually 2–4 weeks.
(Customs delays may occur and are beyond our control.)

Holiday Delays
Please note that shipping carriers may experience delays during holidays such as Veterans Day, Thanksgiving, Hanukkah, and Christmas.
We recommend placing your order early to ensure timely delivery.

Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates to appear.

Lost or Delayed Packages
We are not responsible for delays caused by the postal service or customs, but we’ll do our best to help you locate your package. If your order appears lost, please contact us within 14 days of the estimated delivery date.

Wrong Address Policy
Please double-check your shipping address before completing your order. We cannot be responsible for items sent to an incorrect address provided by the customer.

Custom & Bulk Order Cancellation Policy

Because custom and bulk orders require materials to be purchased and production to be scheduled specifically for each client, the following cancellation policy applies:

* Before materials are ordered or production begins: Orders may be cancelled for a full refund.
* After materials have been purchased or production has begun: The order becomes non-cancellable and non-refundable.
* Custom or personalized products: Once production has begun, custom products cannot be cancelled, returned, or refunded.
* Shipping, duties & taxes: Shipping charges cover transportation unless otherwise stated. Any applicable international import duties, taxes, customs charges, or other destination-country fees are the responsibility of the importer/recipient and are not grounds for cancellation or refund.
* Customs delays: Beit Sarah is not responsible for delays caused by customs clearance or for delays resulting from information or payment required from the recipient/importer.
* Before production: For large custom orders, Beit Sarah may require a non-refundable deposit to cover materials and production preparation.

By approving and paying for a custom or bulk order, the customer acknowledges and accepts these terms.